Refund policy

RETURN & REFUND POLICY

At Irresca Beauty Science, customer satisfaction and product hygiene are important to us. Due to the personal care and cosmetic nature of our products, we follow the return and refund policy below.

1. RETURNS

For hygiene and safety reasons, products that have been opened, used, tested, or have their original seal/packaging damaged are not eligible for return or exchange.

A return or replacement request may be accepted only if:

• You received a damaged or leaking product.
• You received the wrong product.
• The product received is different from the product ordered.
• The product is missing from your order.

2. REPORTING A DAMAGED OR WRONG PRODUCT

Any issue must be reported to us within 48 hours of delivery.

Customers are requested to provide clear photographs and an unboxing video showing the package, shipping label, and product.

We may be unable to approve claims where sufficient proof of damage, leakage, missing items, or incorrect products is not provided.

3. ELIGIBILITY

To be eligible for a return or replacement, the product must be in its original packaging and in the same condition in which it was received, except where the product itself arrived damaged or leaking.

Products damaged after delivery due to misuse, improper storage, or mishandling will not be eligible for return, replacement, or refund.

4. REFUNDS

Once a claim is received, it will be reviewed by our team. If approved, we may offer a replacement or refund, depending on the circumstances and product availability.

For prepaid orders, approved refunds will normally be processed to the original payment method.

For Cash on Delivery (COD) orders, approved refunds may be processed through an available bank or digital payment method after obtaining the necessary refund details from the customer.

The time taken for the refunded amount to appear may depend on the bank or payment service provider.

5. ORDER CANCELLATION

Orders may be cancelled before they are shipped. Once an order has been shipped or handed over to the courier partner, cancellation may not be possible.

6. DELIVERY REFUSAL / INCORRECT DETAILS

If an order cannot be delivered due to an incorrect or incomplete address, incorrect contact information, repeated unsuccessful delivery attempts, or refusal to accept the shipment, any applicable shipping or return-to-origin charges may be deducted from an eligible refund.

7. NON-RETURNABLE PRODUCTS

Opened, used, tested, tampered, or unsealed skincare, cosmetic and personal care products are non-returnable due to hygiene and safety reasons, except where required by applicable law.

8. CONTACT US

For return, replacement, or refund assistance, please contact Irresca Beauty Science with your order number and relevant photographs/video.

Irresca Beauty Science reserves the right to review each return, replacement, and refund request in accordance with this policy and applicable law.